Results-orientated MANAGER

  • Received an award: Toastmasters -Advanced Communicator Silver, Advanced Leader Bronze
  • Received one or more certifications: Certified Professional Coach
  • Networked with other professionals
  • Earned one or more college degrees: BBA - International Business, MBA - Management
  • Limited-edition achievement recognizing early members of Workfolio
  • Considered an authority in a particular field: Coaching, Salesforce & Excel
  • Taught a subject: Salesforce, Excel, Business Analytics, Presentation Skills, Resumes, Talent Mgmt
  • Considerable experience using technology: Salesforce, CEB, SAVO, Taleo, SABA, SAP, TALEO
  • Donates time to philanthropic organizations: DSAH, HAY Center, Junior Achievement

Summary

Roxanne Warthen
"Work Smarter...Not Harder" Allan F. Mogensen
I am an MBA management professional with expertise in oilfield services, HVAC, and retail. I have demonstrated experience collaborating with cross-functional teams on a variety of projects. I am highly analytical and detail-oriented. I am an effective project manager with a focus on planning, execution and results. Using these skills I will help you to stream-line processes that will increase productivity, thereby impacting your bottom-line.

Key Competencies
♦ Cost Management ♦ Coaching ♦ Data Analysis ♦ Employee Engagement ♦ Performance Management ♦ Problem Solving
♦ Process Improvement ♦ Project Management ♦ Succession Planning ♦ Software Implementation ♦ Teambuilding ♦ Training

Timeline

  1. -
    Sales Systems Manager, National Oilwell Varco

    I am leading the CRM implementation across Wellbore Technologies. 

  2. -
    Consultant, Robert Half

    Partner with management team to assess and improve current business processes.

  3. -
    Operations/HR Manager, Expert Air

    Responsible for the management of day-to-day operations of the business including dispatching, customer service, sales, installations, billing, and human resources with a 20 person crew

  4. -
    Professional Trainer, SkillPath

    Focus on teaching various topics such as Excel and Business Analytics to public audiences and on customer sites throughout the US.

  5. -
    Global Sales Systems Manager, Baker Hughes

    Responsible for design, implementation, and adoption of software tools to enhance efficiency and effectiveness of the sales organization (3000 population). Software tools included Salesforce, SAVO, and Gartner (formerly CEB).

  6. -
    Employee Development Manager, Baker Hughes

    Responsible for the development of key talent, employee engagement, performance management, and succession planning for INTEQ (2007-2009) as well as Completions and Production (2009-2012).

  7. -
    Accounts Payable Customer Service, Baker Hughes

    Responsible for data entry and customer service related to accounts payable for external vendors and internal customers in the Western Hemisphere.

  8. -
    Manager, Walgreens

    Responsible for the management of day-to-day operations of the store including front registers, cosmetics, photo, and pharmacy with a 25 person crew.

skills

  • Analytical
    created reports & as dashboards related to finance, hr, & sales
  • Budgeting
    Decreased training budget by 46% from previous year using various tactics
  • Command Skills
    evacuated 22 students to safety avoiding hurricane impact & aftermath while personally preparing
  • Creativity
    created a leadership team scenario role play for students to apply lessons learned during program
  • Global Trainer
    Have taught business workshops ACROSS THE US, CANADA, LATIN AMERICA, MIDDLE EAST, EUROPE, AND ASIA.
  • Organizing
    on several OCCASIONS consolidated 3 positions into 1 by streamlining processes
  • Planning
    revised training agenda to begin midweek which gained a day & eased pressure on students & speakers
  • Profitability
    Purchased overstock specialty merchandise at a discount, then resold for a 95% profit
  • Project Management
    Concurrently managed two rotational development programs
  • Public Speaking
    presented AT St. Thomas WEN, Texas A&M SHRM, HOUSTON LEISURE LEARNING, SKILLPATH SEMINARS
  • Recruiting
    use BEHAVIORAL interviewing to determine whether skills & personality match the role
  • Talent Development
    created development plans for all career levels - from new graduates to executives

Education

  • MBA - Management
    Our lady of the lake university
  • BBA - International Business
    Stephen F. AUSTIN STATE UNIVERSITY
  • Certified Professional Coach
    College of executive coaching
  • Toastmasters International
    Advanced communicator gold
  • Instructional Design Certificate
    Association for talent development
  • Salesforce Admin 201 Course
    Salesforce
  • Texas General Lines Agent
    lICENSE: 2612906

volunteer activites

  • Down Syndrome Association of Houston
    active volunteer at various events as well as support their salesforce environment
  • HAY Center
    volunteer transition coach and guest speaker during pal classes
  • Junior Achievement
    volunteer teacher
  • Toastmasters International
    District o area DIRECTOR

Questions & Answers

What are 3 words that describe you?
Independent, Determined, Loyal
What are your strengths?
Versatility - I like to learn, because of this I enjoy exploring different functions and industries. I think it's pretty cool that I have a high level understanding of the oil drilling process and I also know the different parts of an AC unit.

Competitive - I like to win, to be the best. When I'm on a team, my goal is to help the team be the one that everyone else uses as a benchmark. 

People - Folks love to talk to me, and I like to listen! My very first job was as a waitress (5 years at the same small restaurant) it was there I learned everyone has a story to tell. I'm eager to listen as there is always something to learn.
What are your development areas?
Delegation - I would rather do something myself than delegate because I know it will be done the way it needs to be done and when I need it.

Political Savvy - I don't have the patience for office politics. I would rather focus on getting a job done then ponder whether someone might be offended. 

Work / Life Balance - Even if I won the lottery, I would continue to work. I would rather work late into the night knocking out small tasks so I can work on the bigger pay-off activities the next day. 

What's your favorite cause?
I've been involved with the world of Special Needs since the 80's. I am the proud aunt of a young man with downs syndrome. What my nephew has accomplished is truly inspirational. In elementary he landed his first spot in the Chronicle, in middle school he was the team mascot, in high school he earned a letter jacket and was picked as 2009 CyFalls prom king, as an adult he earned a black belt in tae kwon do, performed at the Jones Hall and has been in the Chronicle so many times that I lost count. Being around these special folks always puts a smile on my face.
What are some of your favorite books?
Freakonomics by Steven Levitt & Stephen Dubner
Originals by Adam Grant
True North by Bill George
What do you do for fun?
I enjoy concerts and travelling. I once went on a concert cruise for my favorite band, Boy II Men, it was amazing! Not only did I get to meet them and have a meaningful discussion, Shawn even serenaded me during one of the performances.
Something interesting about me....
In 2011 I had a memorable encounter with Al Pacino. He was in town doing a Q&A tour. My mom & I had VIP passes to meet him. I thought it would be a standard meet & greet process - not so much. Everyone who had a VIP pass seemed to be swarming him, it was a mob atmosphere. I was not going to fight my way to get to him so I stood on the side. My mom had a different idea. She pushed her way through the crowd and managed to get to him. As I'm watching in amazement, I suddenly hear a familiar voice hollering out "my baby!" It's my mom calling me to come meet Mr. Pacino with her, then I hear him say "where's your baby?" the crowd parts and there is my mom standing with "Tony Montana" motioning for me to come to them. In complete shock I make my way towards them and he says, "this is your baby?!" You can imagine his surprise to see a 30-something year old in front of him. Probably for one of the only times in my life I was speechless. He was so nice and posed for pictures and signed an autograph.

Files

Location

Houston, Texas

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